Spoken

English
Malay

Written

1 Apr, 2024 - Current

Solution Specialists

Radiant Communication Sdn Bhd, Kuala Lumpur

Company Type

New Startup

Position

Fresh / Entry Level

Specification

Others

Roles

Other Roles

The role of a Solution Specialist encompasses a diverse set of responsibilities focused on understanding and addressing customer needs through tailored technical solutions. Key duties include meticulously analyzing customer requirements to develop comprehensive technical specifications. This role involves designing and deploying solutions that often span software configurations, system integrations, and network setups. Beyond implementation, Solution Specialists provide crucial ongoing support, troubleshooting technical issues, and ensuring the smooth operation of deployed systems. I have to collaborate closely with project managers and cross-functional teams to ensure projects are delivered efficiently and within scope. Additionally, Solution Specialists play a pivotal role in customer relationship management, nurturing client partnerships by proposing innovative solutions that align with evolving business needs. Continuous improvement is also integral to the role, as specialists actively contribute to refining processes, staying abreast of technological advancements, and sharing expertise within their team to drive organisational growth and customer satisfaction.