Client Engagement Manager

Job Description: Client Engagement Manager

Our Client Engagement team serves as the strategic front line for our clients.
They are partners who identify client needs and work to provide thoughtful solutions with measurable results. We don’t just strive to solve our client’s problems; we challenge ourselves to transform their entire category.

On any given day, you will

Act as the primary point of contact, building and strengthening key client relationships through trusted partnership and exceptional delivery.
Serve as the central hub for projects, guiding multidisciplinary teams and collaborating daily with strategy, creative, media, and tech to ensure work is on brief, on time, and on budget.
Manage all project-level financials, including developing achievable budgets, authoring SOWs, and tracking project health to ensure financial success.
Translate client objectives into clear, insightful creative briefs and contribute to the development of strategic marketing plans.
Proactively identify opportunities for organic growth within your accounts and partner with senior leadership to develop and present new proposals.
Maintain project momentum by managing tasks, tracking issues, and ensuring clear, consistent communication with both clients and internal teams.
Guide and mentor Client Engagement Executives and Client Engagement Associates, fostering a culture of accountability and helping the team solve problems effectively.

The ideal person

Is a natural leader and problem-solver who approaches challenges with thoughtful, solutions-oriented thinking.
Has a sharp eye for detail and polish, and consistently pushes for the highest quality output from the team.
Is a compelling presenter and communicator, able to build strong, trusted relationships with both internal teams and clients.
Embodies tenacity, resourcefulness, and a collaborative spirit.
Is deeply passionate about digital marketing, stays current on industry trends, and brings that curiosity to the team and the work.

You bring

2-4+ years of experience in a digital or integrated agency environment, managing client accounts.
A proven track record of managing multiple complex projects and work streams in a fast-paced creative environment.
Strong experience in authoring SOWs, managing project budgets, and tracking financials.
A Bachelor’s degree or equivalent professional experience in one of the following areas:
- Digital/Advertising and Public Relations
- Communications
- Marketing
- Business Administration
- Project Management

Additional Details

Experienced Level

Expert

Preferred Language (Spoken)

Experience Industry

Advertising & Media, Communications, Corporate & Business, Marketing

Preferred Language (Written)

Skills

Branding Strategies, Advertising, Power Point Presentation, Annual Report, Social Media, Online Advertisement, Online Content, Social Media Content, Business & Marketing, Proposal Writing