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Member since: Jul 31, 2025
Completed Job: 0
About Me
I'm a customer-focused professional with nearly 4 years of experience in sales, customer service, and retail operations. I currently work as a Retail Team Leader, where I lead daily store operations, train new staff in sales techniques,and consistently exceed sales targets through strong product knowledge and upselling strategies. Iāve also handled customer inquiries and complaints, ensuring high satisfaction and building long-term client relationships. My experience includes sales support, administration, inventory management, and basic copywriting for product descriptions. I'm fluent in English and Bahasa Melayu, with conversational Chinese, and comfortable using POS systems, Microsoft Office, and basic accounting software like AutoCount.
Current Status
Employed
Language
Spoken
Chinese (Mandarin)
English
Malay
Written
Working Experience
1 Jan, 2025 - Current
Retail Team Leader (All Rounder)
TCT TRADING SDN BHD, Sabah
Company Type
Other
Position
Junior
Specification
Management, Marketing, Sales, Admin
Roles
Customer Services
-Lead daily store operations, including staff scheduling, task delegation, and performance supervision.
-Handle customer inquiries, complaints, and special requests, ensuring high satisfaction.
-Manage sales transactions, reports, and store documentation.
-Train and mentor new staff in customer engagement and sales techniques.
Skill Sets
Tools & Software
Additional Information
Owns Transportation
No
Owns Laptop
Yes
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