Recommended by 0 people
Member since: Sep 23, 2026
Completed Job: 0
About Me
Iām a hardworking and adaptable professional with over six years of experience in administrative
support, content creation, social media management, UGC, e-commerce, dropshipping, affiliate
marketing, and online personal assistance. Since 2020, Iāve worked on a variety of online projects
and businesses, gaining hands-on experience in managing social media accounts, creating engaging
content and UGC-style videos, communicating with customers, conducting online research, handling
administrative tasks, and supporting daily business operations.My experience in digital content and
UGC has given me a good understanding of creating authentic, engaging content that connects with
audiences and supports product promotion on social media platforms. Iām comfortable working with
different digital tools and platforms and enjoy learning new technologies and content creation
tools.Iām organized, responsible, and able to work independently while managing multiple tasks and
priorities. With my combination of administrative, customer service, e-commerce, and digital
content experience, I can provide reliable support while helping businesses manage their online
presence, content, and day-to-day operations more smoothly and efficiently.
Current Status
Self Employed
Language
Spoken
English
Malay
Written
Working Experience
23 Apr, 2020 - Current
Freelancer
Self-Employed, Malaysia
Company Type
-
Position
Manager
Specification
Digital Media
Roles
Content Creator
Since 2020, Iāve worked on a variety of online projects
and businesses, gaining hands-on experience in managing social media accounts, creating engaging
content and UGC-style videos, communicating with customers, conducting online research, handling
administrative tasks, and supporting daily business operations.My experience in digital content and
UGC has given me a good understanding of creating authentic, engaging content that connects with
audiences and supports product promotion on social media platforms. Iām comfortable working with
different digital tools and platforms and enjoy learning new technologies and content creation
tools.Iām organized, responsible, and able to work independently while managing multiple tasks and
priorities. With my combination of administrative, customer service, e-commerce, and digital
content experience, I can provide reliable support while helping businesses manage their online
presence, content, and day-to-day operations more smoothly and efficiently.
23 Dec, 2017 - 23 Sep, 2020
Sales Executive
IONS Group of Company, Puchong,Selangor
Company Type
SME
Position
Junior
Specification
Management, Marketing, Sales, Admin
Roles
Sales Executive
o Find prospects and leads
o Learn details about the products and services
o Understand all the prospects needs, problems or wants
o Explain how our solutions align with their pain points
o Meet with potential clients and act as their consultant
o Up-sell when appropriate
o Identify buyer persona profiles
o Identify most important sales KPIs
o Track and monitor the ongoing work
o Prepare and present reports when needed
o Attend sales educational events, trainings and seminars
o Stay up to date with the latest sales trends and best practices
o Report to management team
o To sell existing and generating new customer base
o Route the qualified opportunities to the appropriate sales personnel for further development and closure
o Attend Weekly Sales Meeting to report on sales activities and monthly forecast as well as performance
o Sources new sales opportunities through in-bound lead follow up and outbound cold calls and emails
23 Sep, 2017 - 23 Nov, 2017
Customer Service Executive
4Life Malaysia, Bangsar,Selangor
Company Type
Multinational Corporation
Position
Fresh / Entry Level
Specification
Others
Roles
Other Roles
o Generate sales leads for companyās products and services.
o Identify and assess customer needs to offer solutions
o Resolve customer complaints via phones, email.
o Assist with placement of order, refunds, or exchanges.
o Take payment Information and other pertinent information such as addresses and phone
number.
o Build sustainable relationship of trust through open and interactive communication
o Manage large amount of incoming calls
o Processed front & back office orders
23 Jun, 2016 - 23 Aug, 2017
Tour Coordinator
Diethlem Travel, Kota Kinabalu
Company Type
Multinational Corporation
Position
Fresh / Entry Level
Specification
Others
Roles
Other Roles
o Self-check own assignments before send for final check to senior executive
o Make sure all assignment are complete within due date
o Provide general support to all members
o Dealing with incoming and outgoing mail and general emails
o Coordinates tour booking and ground arrangements from agents
o 24 hours support phone call, liaison with client & courtesy call to client
o Prepare daily itinerary to client
o Prepare daily assignment, expenses & booking.
o Handling daily operation system
23 Jan, 2012 - 23 Jul, 2012
Retail Sales
De-iLashes, Kota Kinabalu
Company Type
-
Position
Fresh / Entry Level
Specification
Others
Roles
Other Roles
o Ensure Consumer Satisfaction By Providing Superior Sales Service
o Keep Track Of Inventory
o Ensure Proper Customer Services
o Drive Sales With Product Knowledge and Market Driven Enthusiasm
o Assess Customer Need And provide Information And Assistance On Product Services Features
o Balancing the cash register and generating report for credits and Debit Sales.
o Accepting Payments, Ensure all Prices and Proving a Receipt to Every Customer.
Skill Sets
Tools & Software
Additional Information
Owns Transportation
Yes
Owns Laptop
Yes
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